The Telehealth RN facilitates patients’ access to the appropriate level of care by assessing needs, offering a clinical option, making referrals to health care providers, services, and community resources – all over the phone. This position promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts.
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Conduct virtual patient assessments and accurately document medical histories.
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Provide evidence-based medical advice and address patients' health concerns.
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Ensure compliance with all telehealth protocols and maintain patient confidentiality.
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Participate in ongoing training and development to enhance telehealth skills.
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Nursing degree (RN); BSN preferred.
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A Registered Nurse with a Compact License.
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3+ years of clinical RN experience
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Previous Telephonic Nursing experience preferred
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EPIC systems experience is preferred
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Med-surg experience preferred
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Triage experience preferred
About us: RelateCare’s team of experienced Registered Nurses, Medical Assistants, and Health Coaches empower healthcare organizations to seamlessly manage and coordinate patient care journeys. RelateCare Nurse Triage, Post Discharge follow-up, and Wellness Solutions ensure patients receive the right level of care and support when they need it.
Work Environment/Schedule: Our Telephonic Nurse Triage program provides 24/7 access to systematic, high quality healthcare advice with superior customer service in an efficient and personalized manner. Our team of Registered Nurses aims to identify the nature and urgency of client health care needs and determine the appropriate treatment of escalation.
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