Telehealth Triage Nurse (PT)

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What you will be doing:

Complete incoming triage calls and recommend the proper channel of care needed.

• Ability to use critical thinking skills and respond quickly and professionally under stressful, sometimes emergent situations.
• Must be comfortable sitting at a computer and talking on the phone for the workday.
• Provide clinical assessment and nursing triage to a wide variety of patients across the health continuum and/or health education to culturally diverse populations, including COVID-19.
• Assists in directing patients to the most appropriate level of care
• Provide telephonic health information and nursing education related to COVID-19
• Assists and empowers patients to make better healthcare decisions
• Encourages patients to participate in other external programs or resources available to them to improve their health
• Work in collaboration with Telehealth providers by referring appropriate patients who may benefit from a virtual care visit
• Provide outbound follow-up calls as necessary

Who/What we are looking for:

• Graduate or US-accredited nursing program with an active unrestricted RN license in good standing in the state of current residence
• Experience in Emergency Room, Inpatient Care, Case Management, Home Health, and/or Community Care Coordination services preferred
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills
• Decisiveness, attention to detail, and proficiency with technology, including computers, software applications, phone systems, etc.
• Strong computer skills with proficiency in Microsoft Office software
• Pays attention to detail and can handle multiple tasks simultaneously
• Telephone triage experience is preferred but not required.
• Proficient computer skills utilizing and navigating multiple applications at one time, including Citrix, Outlook, MS Office, VPN, and basic computer problem-solving skills.

• Excellent customer service skills, including professional phone voice, empathy, and active listening skills
• Excellent oral, written, and interpersonal communication skills.
• Clinical experience in and/or familiarity with the following areas is strongly recommended: Emergency Room, Inpatient Care, Case Management, Home Health, Managed Care, and/or Community Care, and Coordination services.
• Knowledge of the triage process
• Five to eight years of clinical experience is required
• Familiarity with call center tools and/or software, systems such as InContact, Genesys, Ayaya
• Knowledge of regulatory and accrediting standards relating to medical management and managed care
• Knowledge of medical terminology, claims processing, and Home Health regulations
• Knowledge of fiscal management and human resource management techniques

CERTIFICATES AND LICENSES:

• Active, unrestricted RN licensure in the state where the candidate resides with the ability to obtain multi-state licensure is required
• Licensed under eNLC preferred (Compact license)
• May be required to obtain additional nursing licenses in other states as contractually required